At Nurani Interior Ltd, our utmost priority is your satisfaction with your purchase. Should you wish to return an item, we strive to ensure your smile remains intact throughout the process. We gladly accept returns, and exchanges, and offer refunds (excluding shipping and handling charges). We are delighted to detail your rights under this policy regarding returns and refunds.

To initiate the return and refund process for your item(s), please reach out to the Nurani Interior Ltd Hotline at +88 01767 66 45 34 and specify the reason(s) for the return.

For a swifter return process, kindly present the invoice and challan.

You have the option to return your item(s) within 15 days from the date of purchase, provided the packaging remains intact and adheres to the Nurani Interior Ltd Standard Packaging. This applies to both in-person and online purchases.

Acceptance of a challan verifies the delivery of your item(s) in good condition.

A minimum of (50%) upfront payment is required upon purchasing and stocking an item(s), with the remaining payment due within (30) days from the purchase date. Failure to complete the payment within this period will limit Nurani Interior Ltd’s liability to stocking item(s) equivalent to the amount paid within the thirty (30) day invoice period.

Returns, exchanges, refunds, or modifications are allowable for a maximum of one instance and solely for a single invoice.

Nurani Interior Ltd reserves the right to withhold or decline any return or reimbursement processes if any of the aforementioned six (6) requirements are not met.

Refund Policy

Hello, esteemed Nurani Interior Ltd patron,

At Nurani Interior Ltd, our primary goal is your complete satisfaction, even if you opt to return your purchase. We graciously accept returns, exchanges, and refunds of the amount (excluding shipping & handling charges) while ensuring your contentment remains paramount.

We are delighted to outline your entitlements concerning Returns or Refunds within this policy.

To facilitate the return and refund of your item(s), please reach out to the Nurani Interior Ltd Hotline Number specifying the reason(s) for the return.

For expedited processing, kindly ensure you bring the invoice and challan.

You can return your purchased item(s) within 15 days from the purchase date, following Nurani Interior Ltd’s Standard Packaging guidelines, applicable to both online and in-store purchases.

Acceptance of the challan indicates the proper receipt of your item(s).

Returned item(s) must be undamaged.

For the purchase and stocking of item(s), a mandatory Minimum payment (50%) in advance is required, with the remaining payment due within (30) Days from the purchase date. Failure to adhere will result in Nurani Interior Ltd only being responsible for stocking item(s) equivalent to the paid amount for thirty (30) days after the invoice generation.

One-time return, exchange, or modification is permissible for a single invoice.

In the event of non-compliance with the aforementioned seven (7) requirements, Nurani Interior Ltd reserves the right to withhold or reject any returns & refund processes.

What are the criteria for returning a product?

Response: If a customer purchases a product from the showroom and encounters any issues upon taking it home or during installation, such as cracks, missing parts, or breakage, it cannot be accepted afterward. In such cases, the customer must discuss the problem with our sales manager at the showroom where the purchase was made. We guarantee an exchange or refund if the issue arises from our end. Please refer to the attached warranty card for further details.

For how long can I return the product?

Response: You have a 15-day window for returning the product. It’s essential that the packaging remains intact according to the SWISH Standard Package. This policy applies to both online and offline purchases.

How can I register a complaint?

Response: You can reach us by dialing our hotline number or via WhatsApp to report the issue. Kindly provide a brief video showcasing the identified problem.

How soon will the money be refunded?

Response: Upon confirmation from the Head Office, the customer will receive the refund within 7 working days and can collect the product or refund from the showroom where the purchase was made.

Could you assist me with the entire procedure?

Response: Kindly adhere to the following instructions:

• Notify and visit the showroom with the necessary documents:
• Invoice, challan, warranty card, undamaged packaging
• Engage in a discussion with the sales manager
• Submit the complaint and documents to the Head Office
• Resolution of the issue within 7 working days
• Completion of exchange or refund via cash/cheque (based on the initial payment method by the customer)

What occurs if a customer doesn’t receive the refund within the specified time?

Response: If the customer fails to collect the refund from the showroom within 7 days, the Showroom will return the voucher along with the product to the Head Office, canceling the refund. If a customer misses this opportunity, they can reapply for a refund, but this will necessitate following the same procedure again.